The Liquid Energy that Excels in Performance!

Refund policy

Return & Refund Policy

Our goal is that you are completely satisfied with your purchase.  We take pride in the quality of our products and offering great customer service is our top priority! If you are not completely satisfied with your purchase or the product has been damaged, please follow the guidelines below and we will be happy to help you return your purchase.

  • All returns must be made within 30 days of original invoice date. 
  • Damages must be reported within 3 business days following delivery.
  • Ship merchandise back to us via UPS or carrier of your choice. We are not responsible for lost or damaged packages. Please review the damaged shipments below.
  • Include your name, address and phone number inside the package along with the original receipt.
  • To help us improve our products and services, please provide a reason for return.
  • Whitfield's Corporation does not refund freight for returned merchandise. The customer is responsible for all return shipping costs.
  • Send your return to Whitfield's Corporation, 8925 Walker Rd. Gillespie, IL 62033.
  • Refunds (if applicable) will be processed and a credit will be applied to your credit card or original method of payment.  The original product shipping cost (if applicable) is not entitled to be refunded. Refunds may take several days to process through your original bank or credit card company.
  • If you have any questions about your return or refund, please contact at 800-637-9453 or email us at info@whitfieldsonline.com.

Damaged Shipments

There are occasions when packages are damaged during shipment.  Before accepting or signing for a shipment, inspect all packages for damage.  If you receive a package that you think has been damaged, DO NOT sign for the package.   Upon receipt of your shipment, it is the purchaser’s responsibility to be certain all product, boxes, etc. are received as shown on the shipping record.  Note on the carriers delivery receipt and consignee’s copy of freight bill any visible damage (ex: punctures, crushes, wetness, etc.) and have the carrier’s driver sign as proof of acceptance.  You will need a copy of the signed freight bill to file a claim for damage.  In the case of concealed damage, contact the delivering carrier at once for a concealed damage inspection.  Keep all packing and shipping containers.

In all cases, the carrier is responsible for safe delivery of packages.  For damages on UPS or FEDEX packages, be sure to keep the shipping container and all contents, and arrange for a UPS/FEDEX inspection.  For commercial carrier freight damages, contact the delivering carrier to file a claim.  Make sure any visible damage is noted by the carrier.

If you accept a damaged shipment, you must originate the claim with the carrier.  Whitfield’s Corporation cannot file claims on your behalf with the carrier once it's been accepted.

In the event your shipment is damaged in transit before it reaches its destination, we will contact you as soon as we are notified of the damage and your purchase will be re-shipped to you.